Arika Is Following the Three-Part Plan to Write a Claim

question 74

Multiple Choice

Arika is following the three-part plan to write a claim message about a problem with her digital communication service bundle. What should she put in her opening?

• A)A clear description of the desired action
• B)An explanation of the nature of her problem with the digital communication service bundle
• C)A goodwill statement and end date
• D)Her phone number

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Definitions:

ANOVA

Analysis of Variance, a statistical method used to assess whether there are significant differences between the means of three or more groups.

MST

An abbreviation that could refer to multiple subject terms, one common being Minimum Spanning Tree, a concept in graph theory used to minimize the path lengths connecting all points in a network.

MSE

Mean Squared Error, a measure of the quality of an estimator—it is always non-negative, and values closer to zero are better.

Horticulturist

A professional or expert involved in the practice of horticulture, focusing on the cultivation of plants for food, comfort, and aesthetic purposes.