You Can Soften the Blow of the Bad News in Refusing

question 17

Multiple Choice

You can soften the blow of the bad news in refusing a typical request or claim by

• A)emphasizing the bad news.
• B)using the active voice.
• C)implying the refusal.
• D)accentuating the negative.

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Definitions:

Absolute Refractory

The absolute refractory period is a time during which a nerve or muscle is incapable of responding to stimulation, immediately following an action potential.

Action Potentials

Rapid, short-lasting events where the electrical membrane potential of a cell rapidly rises and falls, typical in neurons and muscle cells during signal transmission.

Period

A length or span of time; in grammar, it is a punctuation mark used to denote the end of a sentence.

Neurotransmitters

Chemical substances in the nervous system that transmit signals across a synapse from one neuron to another.