When You Must Deliver Bad News to One Person or a Small

question 29

Multiple Choice

When you must deliver bad news to one person or a small group, you should usually

• A)send a formal letter.
• B)address the issue in a department meeting.
• C)deliver the message in person.
• D)wait at least one week so that you can formulate your thoughts.

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Definitions:

Employee Assistance Program

A work-based intervention program designed to help employees resolve personal or work-related problems that may be affecting their performance.

Employee Relations

Refers to the efforts and strategies organizations use to manage and improve the relationship between the employer and employees, focusing on communication, conflict resolution, and employee satisfaction.

Organizational Strategies

Plans and processes a company implements to reach its business goals and objectives.

Employee Relations

The discipline within human resources primarily concerned with maintaining and improving the relationship between an employer and its employees.