Personally Delivering Bad News Is Sometimes Recommended, but Written Messages

question 15

Multiple Choice

Personally delivering bad news is sometimes recommended, but written messages are important to establish a record of the incident, to formally confirm follow-up procedures, and

• A)to promote good relations.
• B)to denote your leadership rank.
• C)to persuade the receiver to follow your recommendations.
• D)to allow you to identify your organization and position.

Recognize the impact of emotional experiences on memory formation.

Differentiate between recall, recognition, and other forms of memory testing.

Explain the effects of cues and context on memory recall.

Understand the role of mnemonic devices and other strategies in enhancing memory.

---

Definitions:

Exhaust Extraction System

A ventilation system used to capture and remove exhaust gases from a garage, workshop, or other enclosed spaces.

Creeper

A low, wheeled platform on which a person lies to move easily under vehicles for inspection or repair.

Pneumatic-Hydraulic

A system that utilizes both air (pneumatic) and fluid pressure (hydraulic) to transmit power.

Electric-Hydraulic

A system that uses electric power to assist the hydraulic operations in a vehicle, enhancing efficiency.