Readers Are More Likely to Accept Negative News When

question 4

Multiple Choice

Readers are more likely to accept negative news when

• A)the writer uses strong, forceful language.
• B)they feel that the decision was fair, impartial, and rational.
• C)the writer refers repeatedly to company policy.
• D)the message is delivered via phone rather than writing.

Identify the benefits and limitations of virtual meetings versus face-to-face meetings.

Understand the dimensions and implications of Schwartz's values model.

Evaluate the effectiveness and limitations of psychological measurements like the MBTI.

Recognize the influence of self-enhancement on decision-making processes.

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Definitions:

Emotional Dissonance

The conflict or incongruity between one's experienced emotions and the emotions one displays in accordance with societal or occupational roles.

Surface Acting

A behavioral concept where individuals fake or modify their external expressions or emotions to meet certain expectations.

Deep Acting

An emotional labor strategy where individuals attempt to feel the emotions they are supposed to display, rather than just superficially acting them out.

Internal Emotion

A personal and subjective experience of feeling, which originates inside an individual and can influence their thoughts and behavior.