Which of the Following Best Presents the Bad News in a Message

question 89

Multiple Choice

Which of the following best presents the bad news in a message refusing a customer's claim?

• A)We are sorry that we cannot give you a full refund for your DVD player.
• B)Because you damaged the DVD player by trying to repair it yourself, we are unable to give you a full refund.
• C)The damage to your DVD player is not covered by the warranty, as explained in the enclosed copy of the warranty that came with your DVD player.
• D)Although a full refund cannot be issued, we would be happy to repair your DVD player for a nominal fee.

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Definitions:

Evolutionary Psychology

The study of the roots of behavior and mental processes, using the principles of natural selection.

Natural Selection

The process by which organisms better adapted to their environment tend to survive and produce more offspring, a fundamental concept of the theory of evolution.

Sexually Attracted

The experience of finding someone appealing or desirable in a sexual manner.

Teens

Adolescents, typically individuals aged between 13 and 19 years, experiencing the transitional stage from childhood to adulthood.