The Buffer in a Bad-News Message Should

question 54

Multiple Choice

The buffer in a bad-news message should

• A)hint that good news will follow.
• B)be completely unrelated to the bad news so that receivers will not know that bad news is coming.
• C)contain information that encourages the receiver to continue reading.
• D)deny the requested action.

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Definitions:

Top Managers

Guide the performance of the organisation as a whole, or of one of its major parts.

Strategic Decisions

High-level choices made by an organization's leadership that can significantly impact its overall direction and success, typically involving long-term planning and resource allocation.

Long-Term Plans

Strategy and objectives set for achieving goals over an extended period, often spanning years.

Useful Information

Data that is accurate, relevant, and timely, providing significant value to the decision-making process by enhancing understanding or reducing uncertainty.