Kenesha Must Respond to a Negative Comment Written by a Customer

question 21

Multiple Choice

Kenesha must respond to a negative comment written by a customer on Twitter. What advice should she follow?

• A)Investigate the situation thoroughly before responding.
• B)Admit that her company errored if the complaint is legitimate and try to remedy the problem.
• C)Suggest a refund or a discount on future services.
• D)Kenesha should follow all these tips.

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Definitions:

Deductive Approach

A logical process of reasoning that starts with a general assertion and leads to a specific conclusion based on evidence or premises.

Stock Market

The Stock Market is a collection of markets where stocks (shares of ownership in businesses) are bought, sold, and issued.

Stock Price

The cost of purchasing a share of a company, which fluctuates based on market conditions and investor sentiment.

Sales Force

The group of employees within a company responsible for selling the company's products or services.