When Irate Customers Sound Threatening and Overstate Their Claims, You

question 45

True/False

When irate customers sound threatening and overstate their claims, you will have the most success in getting them to accept your explanations if you make your tone match theirs.

---

Definitions:

Telecommuting

A work arrangement in which employees do not commute to a central place of work but rather perform their job duties remotely, typically from home, using digital communication tools.

Flexibility

The willingness or ability to change or adapt according to different circumstances or requirements.

Exercising Capabilities

The act of using one's skills, abilities, or powers to their fullest potential, often for achieving specific tasks or objectives.

External Influences

Factors outside of an individual that affect their attitudes, decisions, and behaviors, including cultural, social, and environmental forces.