Written Messages to Customers Are Important Because Such Messages Establish

question 20

True/False

Written messages to customers are important because such messages establish a record of the problem.

---

Definitions:

Observer Drift

A phenomenon in which there is a gradual shift in the way observers record or interpret information over time, leading to inconsistencies.

Disruptive Behavior

Actions that interrupt or hinder the normal flow of activities in a specific context, often seen in educational or workplace settings.

Record Form

A standardized template or document used to collect and organize data systematically.

Behavior Rating Scale System

A method used to assess and document an individual's behaviors, attitudes, or skills, typically through observer ratings, often used in educational and clinical settings.