Elisha Has Just Started a New Job and Must Use

question 13

Multiple Choice

Elisha has just started a new job and must use a cell phone to communicate with coworkers and customers.  What advice should she follow to demonstrate professional cell phone use?

• A)Talk openly and freely on her cell phone in any location and at any time.
• B)Select a unique ringtone such as the music and lyrics to her favorite song so that she can recognize when her phone is ringing.
• C)Speak louder so that her receiver can hear her and her ideas.
• D)Screen incoming calls if she is busy.

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Definitions:

Descriptive Norm

Socially accepted behaviors that individuals are expected to conform to in a specific context, based on the observed actions of others.

Wikipedia

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Pluralistic Ignorance

Pluralistic ignorance describes a situation where a majority of group members privately reject a norm, but assume incorrectly that most others accept it.

Autokinetic Effect

A phenomenon of visual perception in which a stationary, small point of light in a dark room appears to move because of involuntary eye movements.