When Writing Persuasive Claim or Complaint Messages, You Should

question 54

Multiple Choice

When writing persuasive claim or complaint messages, you should

• A)suggest that the receiver intentionally deceived you or intentionally created the problem.
• B)use a moderate tone.
• C)inform the reader that you will contact the Better Business Bureau if your claim is not granted.
• D)use a strong tone with accusatory language to demonstrate your dissatisfaction.

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Definitions:

Profit-maximizing Output

The level of production at which a company achieves the maximum possible profit, where marginal cost equals marginal revenue.

Demand

This refers to the quantity of a good or service that consumers are willing and able to purchase at various prices during a given period of time.

Cost Data

Information related to the expenses incurred in the production of goods or delivery of services, essential for pricing, budgeting, and economic analysis.

Perfectly Competitive Markets

A market structure characterized by many buyers and sellers, homogenous products, and free entry and exit, leading to price-taking behavior.