Sondra Works for a Development Firm and Must Explain to a Customer

question 91

Multiple Choice

Sondra works for a development firm and must explain to a customer the results of a year-long study of potential sites for new stores. In what format should she develop this report?

• A)Memo or e-mail format
• B)Preprinted form
• C)Letter format
• D)Manuscript format

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Definitions:

Autonomy

The capacity to make an informed, uncoerced decision or the state of being self-governing and independent.

Erikson

A developmental psychologist known for his theory on the psychosocial development of humans.

Defense Mechanism

Psychological strategies brought into play by individuals, groups, or even nations to cope with realities and to maintain self-image.

Intellectualization

A defense mechanism where reasoning is used to block confrontation with an unconscious conflict and its associated emotional stress, where thinking is used to avoid feeling.