What Is the First Thing You Should Do Before Making

question 52

Multiple Choice

What is the first thing you should do before making a business telephone call?

• A)Prepare an appropriate opening.
• B)Ask yourself if the phone call is necessary.
• C)Decide what you're going to say after the receiver answers.
• D)Write down the ideas you want to discuss so that you don't forget them.

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Definitions:

Interchangeable

Capable of being used in place of each other; substitutable.

Relationship

The way in which two or more individuals or entities are connected, which may influence interactions and outcomes.

Intermediary

A person or entity that acts as a mediator or middleman to facilitate communication or negotiation between two parties.

Repertoire of Behaviors

A range or collection of behaviors that an individual can exhibit in different situations.