As a Customer Relations Specialist, Kendra Must Deny a Customer's

question 74

True/False

As a Customer Relations Specialist, Kendra must deny a customer's request for a cash refund. In her message to the customer, Kendra should include a statement such as I f you had read the return policy printed on your receipt, you should know that cash refunds will not be granted.

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Definitions:

Internal Incentives

Motivations that come from within an individual, such as personal satisfaction or desire to achieve.

Predetermined Personal Goals

Goals that an individual sets in advance of a period of treatment or self-improvement, which guide overall therapy and personal growth efforts.

Future Exceptions

Circumstances or cases that might be excluded or treated differently in the future based on evolving criteria or contexts.

Miracle Question

A technique used in therapy where clients are asked to imagine how their life would change if a miracle happened overnight and their problem was solved.