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Brian Notices His 16-Month-Old Son, Mikey, Playing with His Sister's

question 24

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Brian notices his 16-month-old son, Mikey, playing with his sister's dolls. Brian says, "Oh, Mikey, you don't want that," takes the doll away, and hands Mikey a toy truck instead. This interaction illustrates the process of . . .


Definitions:

Sympathy

Feelings of pity and sorrow for someone else's misfortune.

Buffering

The technique of starting a message with neutral or positive information before delivering bad news or sensitive information.

Bad-News Message

Communication designed to relay unfavorable or disappointing information in a sensitive and understanding manner.

Anticipate Future Relations

The act of predicting and preparing for potential future interactions with others.

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