Before Considering Whether a Problem Should Be Worked on or Not

question 23

Multiple Choice

Before considering whether a problem should be worked on or not, a worker should consider which of the following criteria?

• A)Is the client important enough for you to devote precious time?
• B)Is the problem so easy to solve that it's not worth the worker's time?
• C)Does the client recognize that the problem exists?
• D)None of the above

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Definitions:

Rapport

A positive relationship characterized by mutual trust, understanding, and agreement.

Thin-Slice Judgments

Quick assessments made based on very small samples of behavior, often believed to reveal significant insights about the observed situation or individual.

Cognitive Processing

The mental action or process of acquiring knowledge and understanding through thought, experience, and the senses.

Showmanship Approach

An approach that involves doing something unusual to catch the prospect’s attention and interest.