Creating a Competitive Advantage Through People Relies Heavily on the Use

question 104

Multiple Choice

Creating a competitive advantage through people relies heavily on the use of which skill to reward people for providing exceptional customer service?

• A) motivation to manage
• B) conceptual
• C) technical
• D) interpersonal
• E) decisional

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Definitions:

Cognitive

Pertaining to the mental processes involved in acquiring knowledge and understanding through thought, experience, and the senses.

Affective

Relating to moods, feelings, and attitudes; typically describes phenomena that influence emotions.

Behavioral

Pertaining to the actions or reactions of a person or animal in response to external or internal stimuli.

Coalition Resources

Assets or support that groups combine to achieve a common goal.