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Call-Center Training Institutes Are Springing Up All Over in Bigger

question 4

Multiple Choice

Call-center training institutes are springing up all over in bigger cities in India, helping young people, for a fee, to de-Indianize themselves. During one lesson at one of the Indian institutes, the instructor was overheard saying, "Americans and the British are very specific with their times. When they say one minute, they mean one minute. When they say two minutes, they mean two minutes." The instructor was referring to the fact that the Americans and the British do not have _____ cultures.

Recognize the difference between challenge and hindrance stressors and their impacts on employees.

Identify stressors specific to the work environment and their consequences.

Describe moderate levels of stress and their potential to optimize employee performance.

Understand the basic approaches supervisors can take to reduce stress in the workplace.

Definitions:

Alcohol

A psychoactive substance commonly found in beverages such as beer, wine, and spirits, known for its depressant effects on the central nervous system.

Gender-related Differences

Variations in characteristics, behaviors, or conditions that are influenced by one’s gender, often observed in psychological, biological, and social domains.

Alcohol Consumption

The act of drinking beverages containing ethanol, which can vary from moderate to heavy use and may lead to addiction and health problems.

Different Situations

Various circumstances or scenarios that may arise in life, each with its unique set of challenges, opportunities, and dynamics.