An Article on Public Libraries Contained the Following Statement: "The

question 31

Multiple Choice

An article on public libraries contained the following statement: "The balanced scorecard helps organize and run the library according to a specific strategic plan, while demonstrating the library's value to the community as a whole." When dealing with the ____ area of the balanced scorecard, the article advised librarians to ask, "How can the library continue to improve and create value?"

• A)financial perspective
• B)policies and procedures perspective
• C)customer perspective
• D)internal business perspective
• E)innovation and learning perspective

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Definitions:

EMDR

A psychotherapeutic method known as Eye Movement Desensitization and Reprocessing aims to reduce the discomfort linked to memories of trauma.

Exposure Therapy

A psychological treatment that helps individuals confront their fears by gradual and repeated exposure to the feared object or context.

Facilitated Communication

A controversial technique where a facilitator helps a person with severe communication disabilities by supporting their hand or arm while they attempt to type or communicate through another device.

Light Exposure Therapy

A treatment method for seasonal affective disorder (SAD) and certain other conditions by exposure to artificial light.