In Terms of the Characteristics of Service Quality, a Major

question 111

Multiple Choice

In terms of the characteristics of service quality, a major newspaper is said to be ____ if it provides news of interest to its readers consistently at the same time and place daily.

• A)proactive
• B)responsive
• C)durable
• D)accessible
• E)reliable

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Definitions:

Respiration

The process by which living organisms take in oxygen and release carbon dioxide, fundamental for energy production.

System Optimization

The process of making a system as effective or functional as possible, often through the use of mathematical methods.

System Simulation

The use of models to recreate and analyze the behavior of complex systems within a virtual environment to predict outcomes under different scenarios.

System Measurement

A framework or standard for quantifying or evaluating the performance, characteristics, or quality of a system.