Lee Divided the Customers Interacting with Snackbot into Two Groups

question 13

Multiple Choice

Lee divided the customers interacting with Snackbot into two groups : those who received personalized conversations and those who received impersonal conversations. A measure of personalized conversation is which one of the following?

• A)"Hi, here is your snack."
• B)"The weather is very nice."
• C)"I missed seeing you last week when you were out of the office."
• D)"Have a nice weekend."

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Definitions:

Accepted Principles

Agreed-upon standards or rules that are generally recognized and upheld within a particular domain or field.

Conduct

The manner in which a person behaves, especially in a particular context or situation.

Mobile Connectivity

The ability of devices to connect to the internet or other networks via mobile telecommunications technology.

Crisis Communication

Involves strategies and efforts to communicate effectively during emergencies or times of intense difficulty to manage perceptions and outcomes.