Sociologist Arlie Hochschild Believes That the Emotional Labor Associated with Service

question 61

Multiple Choice

Sociologist Arlie Hochschild believes that the emotional labor associated with service workers can be as alienating an experience as

• A)failing a test.
• B)working on an assembly line.
• C)shopping at a giant superstore.
• D)jumping off a cliff.

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Definitions:

Cognitive Perspective

A psychological approach that focuses on how we think, perceive, and solve problems, emphasizing mental processes.

Culture Emphasizes

The prioritization of certain values, beliefs, and practices by a society or group that shapes its members' behavior and perceptions.

Inconsistencies

Discrepancies or lack of alignment in information, actions, or beliefs that may lead to confusion or misunderstanding.

William Masters

A prominent American gynecologist and sexologist who, along with Virginia Johnson, pioneered research into the nature of human sexual response and the diagnosis and treatment of sexual disorders.