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Case management service delivery is different today when compared to case management in the 1970s and 1980s because:
I. agencies are limiting the services they provide.
II.client participation is kept to a minimum.
III.evaluation of services occurs after termination.
IV.case managers need more skills to meet client needs.
Customer Experience
The overall perception and interaction a customer has with a business and its products or services throughout the entire customer journey.
Buyer Profile
A detailed description of the ideal customer for a product or service, including demographic, psychographic, and behavioral characteristics.
Buyer Persona
A semi-fictional character created to represent the ideal customer, based on market research and real data about existing customers.
Product Application
The specific use or purpose to which a product is put in service by the end-user or customer.
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