Many Helpers in Human Services Agencies Object to the Term

question 15

Multiple Choice

Many helpers in human services agencies object to the term case management because:
I. they believe they do more than just manage cases.
II.they think case management only occurs during the implementation phase.
III.they think the term may cause resentment in clients.
IV. they don't like thinking of their clients as cases. ​

• A)I, II and IV ​
• B)II, III and IV
• C)I  and IV
• D)I, II, III, and IV

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Definitions:

Influence Over Superiors

The capacity to affect the decisions, actions, or beliefs of those in higher positions of authority.

Influence Over Peers

The ability to affect the behaviors, attitudes, or opinions of one's colleagues at the same hierarchical level.

Referent Power

The capacity to influence others based on the strength of personal relationships or the admiration and respect a leader garners.

Influence Tactics

Strategies or approaches employed to persuade or convince others to follow a particular course of action.