Many Helpers in Human Services Agencies Object to the Term

question 15

Multiple Choice

Many helpers in human services agencies object to the term case management because:
I. they believe they do more than just manage cases.
II.they think case management only occurs during the implementation phase.
III.they think the term may cause resentment in clients.
IV. they don't like thinking of their clients as cases. ​

• A)I, II and IV ​
• B)II, III and IV
• C)I  and IV
• D)I, II, III, and IV

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Definitions:

Indirect Claim Message

A communication approach that addresses an issue or claim in a less straightforward manner, often used to soften criticism or a complaint.

Serious Complaint

A grievance or objection raised concerning a significant issue, often requiring urgent attention or resolution.

FedEx Parcel

A package or shipment transported and delivered by FedEx, a global courier delivery services company.

Adjustment Refusal Message

A communication expressing the denial or rejection of a request for alteration or change.