When Developing a Plan for Services, the First Task of the Case

question 11

Multiple Choice

When developing a plan for services, the first task of the case manager is to: ​

• A)identify who will be responsible for payment.
• B)provide feedback to service delivery agencies.
• C)synthesize all of the available data related to the client.
• D)decide how additional information will be obtained.

---

Definitions:

Supply Chain

Involves all the steps involved in getting a product from a raw material to the customer, including production, transportation, and distribution.

Customer-Facing

Activities, roles, or functions in a business that directly interact with the customers, such as sales and customer service.

Customer-Touching

Directly interacts with customers, often used to describe technologies or processes that support customer service.

Supply Chain

The series of steps taken in the creation and delivery of a product.