Sara Is Having a Tough Time Finding the Cause of a Problem

question 8

Multiple Choice

Sara is having a tough time finding the cause of a problem on a computer she is troubleshooting. She found a possible problem but is not sure if she is correct. In case she is wrong, Sara does not want to test her theory, because doing so might worsen the problem.
What would you advise Sara to do?

• A) Research the problem on the Internet.
• B) Test her theory.
• C) Take a guess about what the problem might be.
• D) Tell her customer she can't fix the problem.

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Definitions:

Condition Of Uncertainty

A situation where there is a lack of certain knowledge or predictability about future events, often discussed in decision-making contexts.

International Expansion

The process by which a company extends its business operations into new markets across national borders.

Intuitive Judgment

The ability to make decisions or draw conclusions in the absence of explicit reasoning or comprehensive analysis, often based on experience and gut feelings.

Condition Of Risk

A situation or an environment where there is a potential for loss or damage, and outcomes are uncertain.