Heather Is Troubleshooting a Computer at Her Worksite

question 16

Multiple Choice

Heather is troubleshooting a computer at her worksite. She has interviewed the computer's user and is currently trying to reproduce the problem the user described.
Heather is in which step of the troubleshooting process?

• A) Establish a theory of probable cause.
• B) Test the theory to determine a cause.
• C) Verify full system functionality.
• D) Identify the problem.

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Definitions:

Excise Tax

A tax levied on specific goods, services, or transactions, often aimed at discouraging undesirable behaviors or raising revenue.

Total Tax Revenue

The aggregate sum of money collected by the government from various taxes, contributing to public budget and expenditure.

Accompanying Graph

A visual representation that is provided alongside textual information or data to illustrate trends, patterns, or relationships more clearly.

Tax

A compulsory financial charge or some other type of levy imposed on a taxpayer by a governmental organization to fund government spending and various public expenditures.