A Mobile Device Is Freezing Almost Daily

question 28

Multiple Choice

A mobile device is freezing almost daily. The device remains powered on and the screen illuminated. The user restarts the device, and it operates for another day or so. This problem has been occurring for several weeks.
Which of the following steps should the user take next to resolve this issue?

• A) Check for OS updates.
• B) Factory reset the device.
• C) Delete all user data.
• D) Return the device to the manufacturer.

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Definitions:

Knowledge

Facts, information, and skills acquired through experience or education; the theoretical or practical understanding of a subject.

Experience

The knowledge or mastery of an event or subject gained through involvement in or exposure to it.

Relationship

The way in which two or more people, groups, or countries interact and behave towards each other.

Sender

A person or group trying to communicate with someone else.