A Mobile Device Is Freezing Almost Daily

question 28

Multiple Choice

A mobile device is freezing almost daily. The device remains powered on and the screen illuminated. The user restarts the device, and it operates for another day or so. This problem has been occurring for several weeks.
Which of the following steps should the user take next to resolve this issue?

• A) Check for OS updates.
• B) Factory reset the device.
• C) Delete all user data.
• D) Return the device to the manufacturer.

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Definitions:

Central Vision

The section of our vision that is responsible for sharp, detailed, and straight-ahead vision.

Peripheral Vision

The area of visual perception outside the direct line of sight, enabling a broad view of the field around.

Strabismus

A condition where the eyes do not properly align with each other when looking at an object, leading to vision issues.

Corneal Light Reflex

A clinical test assessing the alignment of the eyes by shining a light towards the eyes and observing the reflection off the corneal surfaces.