The Help Desk Received a Call from a User Who

question 42

Multiple Choice

The help desk received a call from a user who cannot get any print jobs to print on the locally shared printer. While questioning the user, the technician determines that no users can print to the printer, and the printer indicates it is "Offline." The technician instructs the user on how to place the printer in the "Online" mode, but print jobs are still not printing on the printer.
Which of the following is the next step to take to resolve this issue?

• A) Power cycle the printer.
• B) Replace the printer cable.
• C) Delete and re-create the printer share.
• D) Replace the printer toner cartridge.

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Definitions:

Personal Characteristics

Traits or attributes that define an individual's personality and behavior.

Organic Brain Damage

Physical damage to the brain's structure that can affect cognitive, emotional, and physical functions, often resulting from injury or illness.

Dichotomy Corollary

A principle related to Kelly's personal construct theory, suggesting that we use bipolar dimensions to construct our view of the world.

Bipolar Constructs

Cognitive frameworks that consist of opposite or polar dimensions used to evaluate and categorize concepts.