A Disgruntled Client Has Begun Leaving Negative Comments About Your

question 33

Multiple Choice

A disgruntled client has begun leaving negative comments about your firm on its Facebook page.What should you do first?

• A)Ignore the comments.
• B)Determine whether the comments violate your established social media comment policy.
• C)Delete the comments immediately.
• D)File a lawsuit against the client.

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Definitions:

Class

A system of categorizing people based on their economic position, often determined by factors such as wealth, occupation, and social status.

Capitalism

An economic system based on the private ownership of the means of production and the creation of goods or services for profit.

Life Chances

A social science concept that refers to the opportunities each individual has to improve their quality of life, often influenced by social and economic factors.

Educational Opportunities

refer to the accessibility and availability of learning experiences and resources that can improve knowledge, skills, and qualifications.