When Developing the Tone for a Claim Letter,________

question 81

Multiple Choice

When developing the tone for a claim letter,________ .

• A)bear in mind that the person reading your message is seldom responsible for the problem
• B)state the facts of your claim logically,objectively,and unemotionally
• C)remember that smart businesses know that retaining a customer is far less costly than recruiting a new one
• D)keep all of these choices in mind

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Definitions:

Cultural Capital

denotes the non-financial social assets that promote social mobility beyond economic means, such as education, intellect, style of speech, or dress.

Highbrow Tastes

Preferences for cultural products, activities, or interests considered intellectual, sophisticated, or of high quality.

Literature

Written works considered to have artistic or intellectual value, including fiction, poetry, drama, and essays.

Comprehensive

Describing something as fully inclusive or encompassing all necessary elements, parts, or aspects.