What Is the Most Accurate Statement About Apologizing in an Adjustment

question 103

Multiple Choice

What is the most accurate statement about apologizing in an adjustment message?

• A)If you apologize,use a standard phrase such as We apologize for any inconvenience we may have caused.
• B)Apologies should be avoided because they are counterproductive.
• C)People like to hear apologies.It raises their self-esteem,shows the humility of the writer,and acts as a form of "psychological compensation."
• D)Never apologize in an adjustment message because doing so will set you up for a lawsuit.

---

Definitions:

Health Insurance Premiums

The amount paid periodically to a health insurer for coverage of medical expenses.

Early Withdrawal Penalty

A fee charged for withdrawing funds from an investment or retirement account before a specified age or period.

Form 1099-INT

A tax form in the United States used to report interest income from banks and other financial institutions.

Leadership Education Programs

Formal or informal educational initiatives designed to enhance leadership skills and competencies in individuals.