When Writing to a Customer About a Problem with an Order,you

question 85

Multiple Choice

When writing to a customer about a problem with an order,you should ________.

• A)use the direct pattern if the message has some good-news elements
• B)use the indirect pattern if the message has some good-news elements
• C)always use the direct pattern
• D)always use the indirect pattern

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Definitions:

Sexual Harassment

Unwanted sexual advances, requests for sexual favors, and other verbal or physical harassment of a sexual nature.

Trailing Spouse

Refers to a person who follows their partner to a new location due to a work assignment or job relocation, often facing career and social adjustments.

Equivalent Job

Positions that are substantially similar in terms of responsibilities, skills required, working conditions, and compensation.

Paid Leave

A work policy that allows employees to take time off from their duties while still receiving their regular income, typically used for personal, medical, or family reasons.