Dealing Effectively with Disappointed Customers Is an Important Skill for Business

question 101

Essay

Dealing effectively with disappointed customers is an important skill for business communicators.List three of the four strategies that business use to control damage and resolve problems when customers complain.Then,cite two reasons that online complaint sites are gaining momentum.

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Definitions:

Credit Sales

Sales made on credit, allowing buyers to pay at a later date, usually generating accounts receivable for the seller.

Discount Period

The time frame between the date of the sale and the due date when a discount is available for payment of an invoice.

Merchandise Return

A process in which customers return purchased goods to the seller due to defects, dissatisfaction, or other reasons.

Sales Returns

Transactions in which customers return goods previously purchased and receive a refund or credit.