Kyoung Has an Espresso Maker That Stopped Working Properly Within

question 111

Multiple Choice

Kyoung has an espresso maker that stopped working properly within the warranty period.He plans to write a claim letter to the company.Because he feels his request to have his espresso maker repaired at no cost is justified and will be granted,he should use ________.

• A)the indirect strategy
• B)the direct strategy
• C)a passionate appeal
• D)both direct and indirect appeals

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Definitions:

Labor Demand

The complete number of employees that employers are prepared and capable of hiring at a certain salary level during a specific timeframe.

Profit

The financial gain achieved when the revenue from business activities exceeds the expenses, costs, and taxes needed to sustain those activities.

Barber

A person whose profession involves cutting, dressing, grooming, styling and shaving men's and boys' hair or beards.