Which of the Following Statements About Complaint Messages Is Mostaccurate

question 36

Multiple Choice

Which of the following statements about complaint messages is mostaccurate?

• A)Complaint messages should not include attachments;the body of your message alone must make your case effectively.
• B)An effective complaint message makes a reasonable and valid request and presents a logical case with clear facts.
• C)Anger and emotion are effective persuaders in complaint messages.
• D)Complaint messages should open by stating exactly what you want done. 

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Definitions:

Crista Galli

A vertical projection of the ethmoid bone in the skull, serving as an attachment point for the dura mater, the outermost membrane covering the brain.

Cribiform Plate

A part of the ethmoid bone in the skull with many small holes through which olfactory nerve fibers pass from the nasal cavity to the brain.

Nasal Conchae

Curved bony projections in the nasal cavity that help to filter, warm, and moisten the air we breathe.

Zygomatic Process

A projection of the temporal bone that forms part of the zygoma, or cheekbone, connecting with the zygomatic bone of the face.