Derek Is Working at the Help Desk When He Receives

question 9

Multiple Choice

Derek is working at the help desk when he receives a call from a client about an issue with the company's email. The customer is very upset about the email issue. He is complaining about the email service and the IT department in general.  
What should Derek do to defuse the situation?

• A) Defend the IT department.
• B) Hang up the phone.
• C) Call the supervisor and ask for help with the customer.
• D) Let the customer vent and then restart the conversation.

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Definitions:

Demand Schedule

A graphical representation that illustrates how much of an item or service consumers are ready and financially able to acquire at assorted price points.

Monopolistically Competitive

A market structure characterized by many sellers offering differentiated products, leading to competition based on product quality, price, and marketing.

Demand Schedule

A table or graph showing the quantity of a good or service that consumers are willing and able to purchase at various prices over a given period.

Product Differentiation

The process by which companies distinguish their products or services from others in the market to make them more attractive to a particular target audience.