Derek Is Working at the Help Desk When He Receives

question 9

Multiple Choice

Derek is working at the help desk when he receives a call from a client about an issue with the company's email. The customer is very upset about the email issue. He is complaining about the email service and the IT department in general.  
What should Derek do to defuse the situation?

• A) Defend the IT department.
• B) Hang up the phone.
• C) Call the supervisor and ask for help with the customer.
• D) Let the customer vent and then restart the conversation.

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Definitions:

Adler

Alfred Adler was an Austrian medical doctor and psychotherapist who founded individual psychology, emphasizing the importance of feelings of inferiority and the striving for superiority in personality development.

Dethroning

The act of removing someone from a position of power or authority, often used metaphorically to describe a shift in status or priority.

Academic Superiority

The state or condition of excelling in academic performance, often leading to recognition and accolades within educational settings.

Jung

Carl Jung was a Swiss psychiatrist and psychoanalyst who founded analytical psychology, known for his concepts of the collective unconscious and archetypes.