During Your Service Call at the Residence of a Customer

question 11

Multiple Choice

During your service call at the residence of a customer, you discover you will need a part that you don't currently have.   
What should you do in this case?

• A) Leave and get the part and come back.
• B) Tell the customer to purchase the part and call when she receives it.
• C) Explain the situation and give the customer options on how to order the part and when you will return to complete the repair.
• D) Tell the customer you need the part, do research on the part, and schedule a time to come back and fix the computer.

Understand the concept of racialization and its process.

Acknowledge the varying approaches to defining race across different cultures.

Recognize the role and impact of significant movements and legislation on racial equality in the U.S.

Identify the persistent challenges and mechanisms of racism and racial inequality.

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Definitions:

Entrapment

A relatively common defense under which the defendant claims that he would not have committed the crime or broken the law if he had not been induced or tricked into doing so by law enforcement officials.

Insider Trading

The illegal trading of a public company's stock by someone with access to nonpublic, material information about the company.

Tipping

The practice of giving money, beyond the cost of a service, to certain service workers for a job well done.

Insider Misappropriation

The illegal act of theft or improper use of insider information by a company insider to benefit from stock trades or other financial transactions.