During Your Discussion with a Client About a Problem with His

question 1

Multiple Choice

During your discussion with a client about a problem with his computer, you realize that he is explaining a problem you have seen several times. ​
What should you do when you realize you understand the problem?

• A) Interrupt the client so that you can get to work right away.
• B) While the client is explaining the problem, start looking up the fix for the problem on your phone.
• C) Actively listen to the client until he finishes explaining the problem.
• D) Ignore what the client is saying and get to work.