A Windows User Contacted the Help Desk with a Problem

question 23

Multiple Choice

A Windows user contacted the help desk with a problem that requires the technician to connect to the remote computer using Remote Assistance to view a very detailed and cryptic error message on the user's desktop. Each attempt the technician makes to connect to the remote computer results in a message stating the connection was refused.  
Which of the following protocol and port number combinations should be opened on the remote computer's firewall to allow this connection?

• A) RDP, port 3389
• B) SSH, port 22
• C) Telnet, port 23
• D) DNS, port 53

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Definitions:

Sunk-cost Fallacy

The misconception of valuing ongoing investments based on previously spent resources rather than future benefits, often leading to irrational decision-making.

Development

The process of growth, progress, or evolution, often involving improvement in abilities, knowledge, or understanding.

Support for Creativity

Assistance or encouragement provided to foster innovation and original thinking.

Implementation and Diffusion

The process by which new ideas, practices, or innovations are put into use and spread within an organization or society.