You Have Received an Escalated Trouble Ticket for a Windows

question 17

Multiple Choice

You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows. The previous technician logged the error in the ticketing system and made a note that she was not familiar with the error message the system was displaying.  
What is the first step you should take in resolving this issue?

• A) Disable all startup processes and services.
• B) Research the error message on the web.
• C) Boot into Safe Mode with Networking.
• D) Call the customer and ask him to describe the error message.

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Definitions:

Cross Price Elasticity

A measure of how the demand for one product changes in response to a change in the price of another product, indicating substitutes or complements.

Substitutes

Goods or services that can replace each other in use, affecting demand when their prices or other attributes change.

Demand

The quantity of a product or service consumers are willing and able to purchase at various prices.

Tax Revenue

The income that is gained by governments through taxation.