A Customer Called Derek to Complain That Her Computer Was

question 17

Multiple Choice

A customer called Derek to complain that her computer was running slow, so he went to the client work area and started troubleshooting the problem. Derek ran the Disk Defragmenter and Disk Clean-up utilities. He checked the processes running in Task Manger.  

Derek found that the CPU was running several processes. While Derek was looking at Task Manager, the computer crashed. Derek restarted the computer and noticed a long load time for Windows. Derek checked Task Manager and saw several processes that he did not recognize.
 
What should Derek perform next on the client's computer?

• A) Run memory diagnostics.
• B) Download a CPU diagnostic program.
• C) Run a virus scan.
• D) Refresh Windows.

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Definitions:

Eutectic Alloy

A mixture of two or more metals that solidifies at a single temperature, the lowest at which the mixture can remain fully solid, forming a homogeneous crystal structure.

Heater Barrel Element

A heating component used in machines such as injection molding machines, responsible for heating the barrel in which plastic is melted.

Liquid State

A phase of matter characterized by a definite volume but no definite shape, assuming the shape of its container.

Dropout Current

The minimum current at which a relay, contactor, or coil will de-energize, allowing its contacts to return to their default state.