To Optimize Professionalism When Receiving Telephone Calls,which of the Following

question 38

Multiple Choice

To optimize professionalism when receiving telephone calls,which of the following should you do?

• A)When answering your telephone,identify yourself immediately.
• B)Use No at the beginning of a sentence when needed to get your point across clearly.
• C)When answering the phone for someone else,disclose where the person is and when he or she will return.
• D)Guarantee a return call when taking a message for someone else.