Bettina Would Like to Improve the Quality of the Dining

question 119

Multiple Choice

Bettina would like to improve the quality of the dining experience in her cafe. To achieve this, Bettina's efforts should begin with a focus on

• A) customers.
• B) employees.
• C) management.
• D) operations.

---

Definitions:

Communication Theories

The study of the processes, methods, and outcomes of communication and the systems through which communication occurs.

Proprietary

Pertains to ownership, particularly in relation to businesses or intellectual property where rights are held by an individual or company.

Bias

A tendency to lean in a certain direction, either in favor of or against a particular thing, person, or group, often in a way considered to be unfair.

Agenda

A planned list or outline of items to be discussed, actions to be taken, or points to be considered in a meeting or event.