Technician a Says That During a Diagnostic Procedure, the Customer

question 81

Multiple Choice

Technician A says that during a diagnostic procedure, the customer complaint must be identified. Technician B says that during a diagnostic procedure, a visual inspection should be done. Who is correct?

• A) A only
• B) B only
• C) Both A and B
• D) Neither A nor B

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Definitions:

Sales Force

A dedicated team or group within a company responsible for conducting sales and building relationships with prospects and customers to drive revenue.

Market Conditions

The state of the economy and the conditions of the business and consumer sectors that influence supply, demand, and pricing.

Equalized Workload Method

A market-based sales force sizing approach in which sales managers use sales-activity calculations to determine proper staffing levels.

Incremental Productivity Method

A technique for measuring the additional output produced as a result of an increase in a specific input, often used in evaluating employee or process efficiency.