Kasia Is a Technical Support Person in a Small Company

question 1

Multiple Choice

Kasia is a technical support person in a small company. She is helping Gabriel, who is having a problem accessing software on his computer. Gabriel works on a Mac, so Kasia asks him to run the automated Mac OS X _____ program to repair Internet and e-mail connection settings.

• A) Defender
• B) Gatekeeper
• C) Connection Doctor
• D) FixIt

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Definitions:

Break-even Point

The point at which total revenues equal total costs, resulting in neither profit nor loss.

Variable Cost

Costs that vary depending on the amount of goods produced or the scale of operations in a business.

Fixed Costs

Expenses that do not change with the level of goods or services produced by a business within a certain period, such as rent, salaries, and insurance.

High-low Method

A technique used in cost accounting to estimate variable and fixed costs based on the highest and lowest levels of activity.