The Intangibility Aspect of a Service Means That

question 41

Multiple Choice

The intangibility aspect of a service means that

• A) there is a lack of perceived quality compared to a tangible good.
• B) unused capacity cannot be stockpiled or inventoried for later use.
• C) consumers may have a problem evaluating service offerings.
• D) services are not produced at the same time they are consumed.
• E) services are not labor-intensive.

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Definitions:

Hybridization

The process of mixing atomic orbitals into new hybrid orbitals suitable for the pairing of electrons to form chemical bonds in molecular compounds.

Acetaldehyde

A volatile, colorless, and flammable liquid with a pungent smell, used as a precursor to various chemicals and in the synthesis of drugs.

OCH Bond Angle

The angle formed between an oxygen, carbon, and hydrogen atom within a molecule, important for determining molecular geometry.

Cis-trans Isomers

Molecules with the same molecular formula but differing in the spatial arrangement of atoms or groups around a double bond or ring structure, leading to distinct properties.